We collect certain information or data about you when you use this website.
This includes questions, queries or feedback you leave, including your email address if you send an email or complete a form to this website, your IP address, and details of which version of web browser you used, information on how you use the site, using cookies and page tagging techniques to help us improve the website, details to allow you to access our services and transactions, eg an email address (you will always be told when this information is being collected, and it will only be used for the purpose you provide it for).
This helps us to improve the site by monitoring how you use it, respond to any feedback you send us, if you've asked us to, provide you with information about our services if you want it.
We can't personally identify you using your data except where you have completed a form.
We store your data on our secure servers in the USA, UK, Europe and outside of Europe, where it could be viewed by our staff or suppliers.
By submitting your personal data, you agree to this.
Transmitting information over the internet is generally not completely secure, and we can't guarantee the security of your data.
Any data you transmit is at your own risk.
We have procedures and security features in place to try and keep your data secure once we receive it.
We won't share your information with any other organisations for marketing, market research or commercial purposes, and we don't pass on your details to other websites.
Your data protection rights with respect to the personal information we hold
You are entitled to the following:
- Right to access – You have the right to request copies of your personal data.
- Right to rectification – You have the right to request to have inaccurate personal data rectified, or completed if it is incomplete.
- Right to erasure – You have the right to request the erasure of your personal data.
- Right to restrict processing – You have the right to request the restriction or suppression of your personal data.
- Right to data portability – You have the right to obtain and reuse your personal data for your own purposes across different services. This means you can request your personal data be moved, copied or transferred to another controller or to you.
- Right to object – You have the right to object to the processing of your personal data.
If you make a request, upon receipt we have one month to act on your request. Occasionally it may take longer than a month if your request is particularly complex or you have made a number of requests. If this is case, you will be notified and kept up to date.
If you would like to exercise any of these rights, you can contact us using our contact form.
We may also contact you to ask for further information in relation to your request.
Before sending a request, please note:
In most cases we cannot charge a fee to comply with a request regarding your personal information, however there are certain circumstances where a “reasonable fee” can be charged, if the request is manifestly unfounded or excessive.
Regarding “Right to Access”, we are able to charge a “reasonable fee” if you request further copies of your personal information following a request.
Upon making a request regarding your personal information, if there are any doubts as to your identity we can ask for more information to verify your identity. If you have authorised a third party to submit a request on your behalf, we will require proof they have your permission. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We can refuse to comply with a request if it is manifestly unfounded or excessive.
How to contact
Use the contact form linked below to contact us:
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